A project is considered confirmed when a client accepts the proposal, signs the service agreement, and makes an advance payment. This applies to both production (shoots, on-location work) and post-production services (editing, color grading, sound design, etc.).
More than 14 days before the scheduled shoot:
A full refund of the advance will be issued, minus any non-recoverable costs already incurred (e.g., bookings, permits).
7 to 14 days before the shoot:
50% of the advance payment is refundable, minus non-recoverable costs.
Less than 7 days before the shoot:
The advance is non-refundable due to pre-allocated time, crew scheduling, and planning efforts.
Within 48 hours of the shoot date:
The full project amount may be charged if major production efforts are already in place.
Before work begins:
A full refund will be issued.
Once work has started:
Refunds will be issued based on the stage of completion. Any work already completed will be billed accordingly.
After delivery of rough cut or final versions:
No refunds will be provided unless there is a breach of agreed service terms.
Requests made 7 or more days in advance:
Rescheduling is allowed without additional charges, subject to availability.
Requests made within 7 days:
Additional fees may apply due to rebooking of resources and potential loss of business.
All rescheduling requests must be made in writing.
In case of natural disasters, government-imposed restrictions, health emergencies, or any circumstances beyond control, both parties agree to reschedule the project. If rescheduling is not possible, a refund will be issued after deducting unavoidable expenses already incurred.
If Shashvat Katha Motion Pictures must cancel a project due to internal reasons, we will:
Fully refund the amount paid by the client.
Offer the option to reschedule or recommend an alternate arrangement, where feasible.
Approved refunds will be processed within 14 business days to the original mode of payment, unless mutually agreed otherwise.
For any cancellation, refund, or rescheduling requests, clients can reach us at:
Email: contact@shashvatkatha.com
Website: www.shashvatkatha.com